In the early stage, we will first focus on the customer's needs, and then provide our professional knowledge on the product uses or physical and chemical indicators required by the customer for reference, and assist in solving customer needs. If the customer needs to customize non-standard products or other design services, the technical department will issue a plan or trial sample for the customer's reference.

The specific process is as follows:

1. Communication with customers

The organization should establish a process of communicating with customers in the following aspects:

1.1 Before and during the sale of products, the sales department should introduce and provide information about products and services to customers through various channels (such as company websites, promotional pages, exhibitions, etc.).

The content of product catalogs and promotional pages should be reviewed by the quality inspection department, technology and other departments before release, and confirmed by the general manager.

1.2 Handle customer inquiries about contracts or orders, including modifications.

1.3 Obtain customer feedback on products and services, including customer complaints, record them, and properly handle them in conjunction with relevant departments (report to the general manager if necessary), and communicate the results of the handling with customers to ensure continued satisfaction, specifically in accordance with the "Information Exchange and Communication Control Specifications".

1.4 The handling and control of customer or supplier property shall be carried out in accordance with the "Customer Supplier Property Management Specifications".

1.5 When relevant, identify and determine customer special requirements and formulate emergency measures, and implement the "Emergency Plan Control Specifications".

2. Determination of product and service requirements

The sales department determines the requirements of products and services provided to customers based on customer order requirements, including:

(1) Determine that product and service requirements are determined (applicable to legal and regulatory requirements and requirements deemed necessary by the organization).

(2) The organization can meet the claims for the products and services it provides.

(3) Requirements that the customer has explicitly stated and requirements that the customer has not explicitly stated.

Product quotation preparation: After obtaining the documents, product indicators or samples provided by the customer, the sales department is responsible for organizing the production, quality inspection department, procurement, finance and other units to conduct cost accounting for the content of the customer's inquiry notice. The sales department proposes a price, which is approved by the general manager and then quoted to the customer by the sales department.

3. Review of product and service requirements

3.1 The company ensures that it is able to meet the requirements of the products and services provided to customers, and conducts a review of all contracts before committing to provide products and services to customers, including:

(1) Requirements specified by the customer, including requirements for delivery and post-delivery activities.

(2) Requirements that are necessary for the specified use or known intended use, although not explicitly stated by the customer.

(3) Requirements specified by the organization.

(4) Legal and regulatory requirements applicable to products and services.

(5) Requirements of contracts or orders that are inconsistent with previous statements.

The company ensures that requirements of contracts or orders that are inconsistent with previous provisions have been resolved. If the customer does not provide a documented description of the requirements, confirm the customer requirements before acceptance. Where applicable, retain documented information on the following aspects: review results, any new requirements for products and services.

Review the suitability of each requirement of the contract, including the suitability of supporting accessories. Evaluate whether the company's product realization planning, process, manufacturing, quality assurance and supply capabilities can be met based on the contract specifications, technical requirements, quantity, price, delivery date and certain special requirements.

3.2 Contract Review Method

The head of the sales department organizes relevant departments to conduct a meeting review. For regular order reviews, the managers of relevant departments will sign the "Contract Review Form" according to their division of responsibilities. For new product reviews, the sales manager will conduct a comprehensive evaluation based on the opinions of the meeting and submit it to the general manager for approval.

3.3 When the review is required by all departments, the sales department shall submit the "Contract (Order) Review Form" to the relevant departments for review:

(1) The purchasing department shall review the material delivery date and the feasibility of procurement.

(2) The technical department shall review the technical requirements.

(3) The quality inspection department shall review the testing capabilities of the production technical indicators.

(4) The production department shall review the capabilities of production equipment and tooling.

(5) The sales department shall review the compliance of the contract terms.

3.4 The general manager shall sign the review conclusion and signature in the corresponding column of the "Contract (Order) Review Form".

3.5 The sales staff is responsible for keeping the "Contract (Order) Review Form", the contract and other documents, including the records of follow-up measures such as the resolution of issues raised during the review process and the realization of the review results. The sales manager shall supervise and confirm the implementation of the contract review, and the contract signing must be carried out after the contract review is passed.

4. Contract signing and implementation

After the product requirements are reviewed, the sales department will sign a contract or order with the customer on behalf of the company.

After the contract is signed, the salesperson is responsible for sending the relevant documents to the relevant departments according to the needs of each department as the basis for production, procurement, inspection, delivery, shipment and cost accounting. The sales department should establish a "Contract Ledger" to supervise the implementation of the contract and communicate information to customers in a timely manner as needed.

After the contract is executed, the sales department will organize the information and archive it.